Terms, Returns & Privacy

Every bottle of NIRÓU starts the same way: olives harvested and cold-pressed within hours, then tested in the lab before we're willing to put our name on the label. We check free fatty acidity, peroxide value, and polyphenol content on every batch, because a quality claim only means something if there's a number behind it.

We hold ourselves to the same standard in how we do business. That means terms you can actually read, a returns process that doesn't punish you for changing your mind within reason, and a plain account of what we do with your information. The three policies below set out your rights and ours, without fine print we wouldn't want read back to us.

Terms of Service

Last updated: October 2026 · NIRÓU Pty Ltd · Governing law: Victoria, Australia

Section 1 — Overview

These Terms of Service ("Terms") govern your access to and use of the NIRÓU website and any purchase of products from NIRÓU Pty Ltd. By accessing our website or placing an order, you agree to be bound by these Terms.

These Terms are subject to and do not limit your rights under the Competition and Consumer Act 2010 (Cth), including the Australian Consumer Law ("ACL") contained in Schedule 2.

Section 2 — Products

NIRÓU produces and sells certified-organic extra virgin olive oil for culinary use and consumption as food.

Section 3 — Ordering and Payment

Placing an order. By placing an order, you make an offer to purchase at the stated price. We reserve the right to decline any order.

Order confirmation. An order confirmation email constitutes our acceptance of your offer and forms a binding contract, subject to these Terms.

Pricing. All prices are in Australian Dollars (AUD) inclusive of GST where applicable. Shipping costs are additional and disclosed at checkout. We reserve the right to amend prices; changes will not affect confirmed orders.

Payment. Payment is processed by Shopify checkout and our enabled payment providers. We do not store your payment card information.

GST. NIRÓU is registered for GST. A tax invoice will be provided on request.

Section 4 — Shipping and Delivery

We currently ship within Australia only. Available delivery services and charges are shown at checkout. Title and risk of loss pass to you upon delivery. Estimated delivery times are indicative only. You are responsible for providing accurate delivery details.

Section 5 — Returns and Refunds

Your rights and our obligations are set out in our Refund & Returns Policy below, which forms part of these Terms. Nothing in the Refund Policy limits your statutory rights under the ACL.

Section 6 — Australian Consumer Law Guarantees

Your statutory rights. Our Products come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure, and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have Products repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.

Section 7 — Limitation of Liability

To the maximum extent permitted by law, and subject to ACL guarantees that cannot be excluded: (a) NIRÓU's liability is limited to the price paid for the relevant Products; (b) we are not liable for indirect, incidental, special, or consequential damages; and (c) we are not liable for loss arising from misuse of our website or Products, except where liability cannot lawfully be excluded.

Nothing in this clause excludes or modifies any right or remedy under the ACL to the extent such exclusion would contravene that law.

Section 8 — Website Use and Intellectual Property

You may use our website only for lawful purposes. All content — text, images, logos, product descriptions, and the NIRÓU brand identity including the Phaistos Disc mark — is owned by or licensed to NIRÓU Pty Ltd and protected by intellectual property law. You may not reproduce or use any content without our prior written permission.

Sections 9–13 — Further Provisions

Third-party links. We are not responsible for the content or privacy practices of linked websites.

Indemnification. You agree to indemnify NIRÓU from claims arising from your breach of these Terms or your violation of applicable law.

Governing law. These Terms are governed by the laws of Victoria, Australia. Disputes are subject to the exclusive jurisdiction of Victorian courts.

Changes. We may update these Terms at any time. Continued use of the website constitutes acceptance.

Contact. support@nirou.com.au